You can either send a written request or come in person (with prior appointment made in advance). If coming in person, you can bring along a written request (PDF document to be clickable here). Requests forms are also available when you attend the office.
Any request provided should contain the name and telephone number of the person Ace needs to contact regarding the certificate.
In addition to the request form, you must bring payment of $100.00. It must be in the form of cash, certified cheque, or money order, and must be payable to ACE Condominium Management Inc.
Uncertified checks cannot be accepted in payment for the status certificate. We apologize for any inconvenience.
When the certificate is ready for pick-up, Ace will contact the requestor. Orders for a status certificate usually take to four to five business days. Under the Condominium Act of 1998, it cannot take longer than 10 days to fulfill a request for a status certificate.
The requestor can pick up the certificate in person We do not mail or courier the certificates. The documents are provided on a USB and/or via email. These documents should be kept securely with all other documents related to a given real estate transaction.